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Frequently Asked Questions

  1. Will I be able to view the manuals on my PC/Mac?
  2. What is the average size of a download / how long will it take?
  3. If for some reason a download fails to complete, will I be able to try again?
  4. Do I need a Paypal account to purchase a manual?
  5. Why am I being brought to the Paypal website when I pay?
  6. Can I phone in my order?

  1. Will I be able to view the manuals on my PC/Mac?
    Yes, unless otherwise noted, the manuals are able to be used on both a PC or a Mac.

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  2. What is the average size of a download / how long will it take?
    If you select to download your manual, you should know that the average size of a manual is around 60 megabytes. Although, please be advised that the range of size can be anywhere from 10 mb to 500 mb. The time it takes to download your manual depends on both its size and your connection speed. Slower dial-up services can take a very long time, and you may be better off using the CD delivery option. On an average high-speed connection your download will usually complete in under ten minutes.

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  3. If for some reason a download fails to complete, will I be able to try again?
    Yes, each purchase enables up to 5 download attempts. If you are still not able to download your manual, please use the "Contact Us" link at the bottom of the site to let us know.

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  4. Do I need a Paypal account to purchase a manual?
    No, you do *not* need a Paypal account to purchase from this website. (See below)

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  5. Why am I being brought to the Paypal website when I pay?
    We currently use Paypal to process all of our transactions. You are welcome to use either a Credit/Debit card or a Paypal account you may have. Only they will receive and process your card information.

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  6. Can I phone in my order?
    Unfortunately, not at this time.

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